• It will be determined by either actual weight or volumetric weight, whichever is higher

• Volumetric Weight = (Length * Width * Height cm) / 6000

• Minimum of 1kg is required for delivery

• We will only process when all of your parcels has arrived at our warehouse

• You can track your parcel status from the customer portal by using your tracking number / consignment note

• Status updates is done in 1-2 working days

• Please contact our customer service officers at +60377728306, email us at beecargo.sales@gmail.com or WeChat us at exventurescat for assistance

• Dangerous goods, Weapons / Plants / Pets / Currency / Tobacco / Drugs

• Air freight:
  • Regular Goods (Air): 3-5 working days
  • Sensitive Goods (Air): 5-7 working days

• Sea Freight:
  • 14-21 working days

• Rest assured, we already absorb the taxes.

• Please contact our customer service officers at +60377728306, email us at beecargo.sales@gmail.com or WeChat us at exventurescat for assistance.

• Please check the packaging of your parcel thoroughly, if the parcel has been open, you have the right to reject the parcel and return it for further investigation. However, if you have accepted the parcel, any reports made shall be rejected.

• Yes. We can assist you to combine all your goods from different suppliers and send in one shipment.

• Yes. Please take note of the risks involved in repackaging. Your parcel will be opened and repackaged to send to your receiver address. However, we may not be able to know if the items are already completely delivered by your supplier. Therefore, we will not be held liable for any missing or incomplete items.

• Please contact our customer service officers at +60377728306, email us at beecargo.sales@gmail.com or WeChat us at exventurescat or you can fill in feedback form in our website.

• Any orders submitted before 12:00pm will be processed and packaged on the same day.

• After adding your parcel information, you have to make payment for the delivery. Any orders that are paid before 12:00pm are sent on the same day.

• The weight of your parcel is weighed by us from the warehouse when the parcel is received. You can request for a picture of the parcel if you do not agree to the information given.

• The volumetric weight value is higher than the actual weight.

Men’s and women’s clothing, bags of various materials, shoes, decorative painting / quilts / rugs / cups / gifts / umbrella, baby car / bed / toy / tableware / car accessories, tent / fishing supplies / glasses / Sports protective gear

Branded goods, facial mask, facial cleanser, makeup products, health food, health supplements, products with battery, sex toys, electrical appliances, magnetic, conductive, wires, computer parts, electric panels, headphones, items of religion or political in nature, sensitive books, snacks, tea, speakers / headphones, Soymilk / blender / LED lights, mobile phone covers / wired mouse / wired keyboard

Dangerous goods, weapons, livestock, cigarettes, cutlery (such as imitation guns, machete), currency, alcohol, paint, white powder, dangerous goods, perishable and all IATA Restricted items.

• Mobile phones (High risk of loss, if insists on delivering, please provide import license and the customer shall bear all responsibility of loss.)
• Customer shall bear all responsibilities for any sensitive goods which are disguised as general goods and being detained by customs.
• We do not accept any delivery orders for restricted items that are banned in the country.
• We are providing service as an agent, we are not to be held responsible for any illegal actions customers make.